BLUE HILLS TOURING PARK Booking Terms and Conditions – updated May 2020

We let a pitch to you with the expectation that you will follow the usual customs of good camping and caravanning. The peaceful environment at Blue Hills Touring Park is important to us and we reserve the right to ask you to leave at any point of your stay if the behaviour of any member of your party is unacceptable to us. No refund of monies will be paid. We reserve the right to change these T&C’s at any stage.

Check-in from 1.00pm. Please vacate the pitch by 11.00am. WE DON’T ACCEPT NEW ARRIVALS AFTER DUSK or 7pm whichever is first. If held up in traffic please advise en-route. During busy periods we reserve the right to re-sell a pitch if you have not arrived within 24 hours of a confirmed check-in day unless we have been advised otherwise.

ADVERTISED UNIT TARIFF includes up to 2 persons, ONE accommodation unit, ONE vehicle, Electric (cost of Electric can be deducted if not required). Additional items will be allowed subject to space availability.

PITCHING We charge ‘to pitch’ and adhere strictly to the ‘space’ rules to comply with site licence & fire safety conditions. Pre-booking additional pitch items is essential. We allow official style Dog pens/cages (NOT beach windbreaks or ‘net’ fencing) to a max width of 2.5 metres. To use a dog pen with an awning please advise at booking so we allow a larger pitch space. THIS OPTION IS NOT AVAILABLE IN SCHOOL HOLIDAY/PEAK TIMES. It is your responsibility to ensure that you can fit both your booked-in unit & any pre-booked ‘additional’ item on the pitch space allocated to you.

BACKPACKER pitch allows for 1 – 2 persons with a 1-2 man tent, NO vehicle.

GROUP BOOKINGS – In order to keep the park as peaceful as possible we do not accept more than 2 booked units together on site at any one time during our busiest periods. (We do have some regular rally events, and family group bookings but we advise other guests of these event dates if they clash on booking.)

DAY VISITORS 2020 update – If you expect to meet local friends please inform them NOT drive directly onto site. Friend get-togethers must be arranged off site. We are a small site & our facilities are for our paying guests only. We are required to register ‘lead’ persons (the booking person) on site for test & trace purposes and this is complicated if outside visitors visitors are admitted to the site.

TOWING VEHICLES should be parked where directed. It will generally be in-front of unit or alongside unless advised otherwise by owners. In our tent fields during very wet weather we may ask you to park elsewhere on the site.

We do not allow commercial signwritten/work vehicles to park on site. If necessary to tow with we can advise of local off-site parking.

ELECTRIC CARS – There are no separate vehicle charging facilities on this site and we do not permit the charging of vehicles from the pitch hook-up points.

BREATHABLE GROUNDSHEETS are requested. It must be understood that you may be pitched on a recently ‘used’ pitch. We operate a flexible approach to pitching which allows us to move pitching posts around to relieve using a worn outside of peak times.

WINDBREAKS – Following on from guest feedback forms we no longer permit the use of the ‘Beach’ style plastic stripy windbreaks on this park. They are rather unsightly, do not fit in with the environment we try to promote within the AONB, make large unnecessary holes in our grass and are generally ineffective when it gets windy! We would permit plain subtle Camping windbreaks & Official Dog Pens. Thank you in advance for your understanding on this matter.

PAYMENT Between End May Bank Holiday & September, for bookings made less than 21 days prior to stay, for 4 nights or less & ALL stays spanning Bank Holidays weekends (min 2 nights, N/A in August) FULL PAYMENT will be required. Deposits will be required to secure longer stays & the balance of payments must be made on arrival by Cash or Debit card. If for any reason you need to adjust your booking 28 days or more prior to arrival alternative dates can be arranged subject to availability with no administration charges incurred.

The tariff applied will be relevant to the season you have booked for. We don’t refund for bookings cancelled within 28 days of booked arrival date by the guest when we are fully operational. We strongly suggest where large payments have been pre-paid you take out a holiday cover insurance to cover any unexpected event leading to a claim for advance payments made.

CONFIRMATION Once you have made your booking and paid either an initial deposit or the full amount for your booking, the price of the holiday will not be subject to change unless your holiday unit requirements differ or a date change takes effect over a change of season (tariff change) from that originally booked. Your booking confirmation will be emailed to you on the email addressed supplied on the booking form indicating that space has been reserved for you on the dates required.

Acceptance of a booking is not conditional on the allocation of a specific pitch or ability to offer our ‘extra’ facilities. However we will try to accommodate a request if possible. The pitch space allocated will be based upon the information supplied by you. However if WE (Blue Hills Touring Park) cannot offer a pitch space in line with your booking requirements we would refund your holiday space deposit but you will have no additional claim against us. In the event of a booking being cancelled due to events outside of OUR control we will consider re-arranging a booking to an alternative suitable date subject to availability. We refer above again to our advice re insurance.

BOOKINGS are not transferable to another party in any circumstances. The person who makes the booking is responsible for the booking. To confirm a booking you must have agreed to our T&C’s by ticking the relevant box on the booking form. The person making the booking warrants that the party will not exceed the numbers stated at the booking stage unless advised prior to arrival.

DRIVE-IN GUESTS (not pre-booked) will only be accepted before 7pm and pitched subject to space availability & will be advised to view our T&C’s on on our site noticeboard. – N/A for 2020

The CONTRACT  is with The Proprietor, Blue Hills Touring Park, Cross Coombe, Trevellas, St. Agnes, Cornwall TR5 0XP. Blue Hills Touring Park will not be liable to any person visiting on any area of the site for any personal injury or illness, fatal or non-fatal unless caused by a negligent act or omission by the company or its employees. Blue Hills Touring Park will not be liable for loss or damage to property including motor vehicles and personal effects, in any area of the site howsoever caused or sustained. Our public liability notice is on display along with all other site notices on site.

MAXIMUM STAY No stays over 28 consecutive days are permitted in a unit & pitched accommodation must not be left unattended overnight.

TOWED UNITS must be accompanied by the towing vehicle. Units must be pitched hitch facing forwards to allow for easy emergency access.

Acceptable recognised camping accommodation is expected. We do not permit sleeping in cars or unofficially converted vans/works units. Definition – the vehicle must have at least one rear side opening window to be considered acceptable. *

FACILITIES Whilst every effort is made to ensure that all advertised facilities are available it may be sometimes necessary to close or limit a facility for personal safety or maintenance reasons. We would advise at the earliest opportunity if this will be the case. All updates on change of use will be advertised.

SPEED LIMIT on site is 5 mph. No recreational vehicles such as motorised scooters, mini motorbikes or quad bikes are allowed to be used on site. Our driveway is loose Cornish gravel and due to the site being quite small we discourage any bike riding around the site itself.

PARENTS are responsible for the behaviour of their children who MUST be supervised at all times, especially in toilet/showers areas. This applies to Persons aged up to 12 years.

NO BALL/FRISBY GAMES etc. are to be played on the Touring Park itself. DRONES are prohibited on site due to our proximity to the local small airfield and to protect the privacy of other guests.

MUSIC/TV sound should be played at a low level at all times, we expect all guests to be respectful of each other.

DOGS (or any other pet) remain your responsibility at all times, MUST be on a lead in the Park and not left unattended in units when leaving the park. Recognised Dog Pens are acceptable as a means of containment (see above). Please make the effort to take dogs off pitch to relieve themselves. N.B. If you have a bitch due to come into season we would appreciate it if you can plan your holiday best you can around this event or take measures in advance to alleviate any potential unsettling issues that could arise concerning other dogs on site.

OPEN GROUND FIRES & FIREPITS are NOT permitted. Off ground charcoal BBQ’s may be used when not windy. Bricks are available & a water bucket must be accessible. We reserve the right to charge a repair fee to remove & re-turf any scorched grass.

GENERATORS are strictly prohibited on site.

AONB Cutting or damaging trees or bushes is strictly prohibited & the natural conditions should not to be disturbed, this includes tying ropes to trees. Please remember you are staying in an Area of Outstanding Natural Beauty. Laundry facilities are available on site & discreet washing lines are in the ‘garden’ for drying clothes and wetsuits & airers are available to borrow for use in your unit.

If there is a problem or dissatisfaction with any matters under our control, please notify us immediately, so we may have the opportunity to rectify issues. We cannot accept liability in relation to any claim of whatever nature if you fail to notify us of an issue during your stay with us.

PRIVACY POLICY. In line with GDPR policy we do not share any information given to us in respect of a booking made for Blue Hills Touring Park. We keep any information supplied by a prospective guest in a secure fashion for our own purposes which may include sending any information regarding the Touring Park by email to a email address supplied at enquiry or booking stage that may be of interest to you. Please advise if you do not want us to keep your email contact information. We process card payments through Worldpay secure server and booking/enquiry details come to us by email using our secure server Krystal Holdings. However, if you are looking up links via our website we do not guarantee the security of outside links.

~ It is deemed you have read and understood these T & C’s and will comply with these conditions. Thank you ~

*This is due to conflicting insurance issues. Please respect this condition along with all others. Any exception is at owners discretion and must be discussed with us first. Thank you

About Us

Owners: Martin & Ginny Brant

Blue Hills Touring Park
Cross Coombe, Trevellas, St Agnes, Cornwall, TR5 0XP • Tel: 01872 552999 e-mail: camping@blue-hills.co.uk

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