T&C's

BLUE HILLS TOURING PARK Booking Terms and Conditions updated 21/01/2022.
We reserve the right to adjust these T&C’s at any stage and if necessary where relevant to fit in with any updated Government Covid-19 Guidelines.

We let a pitch to you with the expectation that you will follow the usual customs of good camping and caravanning. The peaceful environment at Blue Hills Touring Park is important to us and we reserve the right to ask you or any of your party member to leave at any point of your stay if behaviour is unacceptable to us. No refund of monies will be paid.

Check-in from 1.00pm. Please vacate the pitch by 11.00am. WE DON’T ACCEPT NEW ARRIVALS AFTER DUSK or 7pm whichever is first. Please advise if you are delayed en-route to us.

ADVERTISED UNIT TARIFF includes up to 2 persons, ONE accommodation unit, ONE vehicle, Electric (cost of Electric can be deducted if not required). Additional items on pitch are allowed subject to pre-booking & space availability.

The tariff applied will be relevant to the season you have booked for. We don’t refund for bookings cancelled within 28 days of booked arrival date by the guest when WE are fully operational. We strongly suggest where advance payments have been paid you take out a HOLIDAY COVER INSURANCE to cover any event leading to a YOU cancelling your holiday and your need to claim for said advance payments. WE do not offer insurance ourselves.

PAYMENT For stays at Easter and stays between End May Bank Holiday & September confirmed LESS THAN 28 days prior to arrival date, for 4 nights or less & ALL stays spanning Bank Holidays weekends (min 2 nights, N/A in August) FULL PAYMENT may be required.
Deposits may be required to secure other stays booked at least 28 days prior to arrival at booking stage & the balance of payments may be requested by Debit card 28 days prior to arrival. If for any reason you need to adjust your booking prior to arrival alternative dates this will be arranged subject to availability and within the same seasonal operating dates. We don’t charge administration fees however no refunds will be offered if alternative dates cannot be offered unless at least 28 days prior to booked arrival. (see notes above re Insurance Cover).

BOOKINGS The person who makes the booking is responsible for the booking. We expect said person to be the actual guest. We don’t use outside agencies and deal directly with all expected guests. To confirm a booking you must have agreed to our T&C’s by ticking the relevant box on the booking form. The person making the booking warrants that the party will not exceed the numbers stated at the booking stage unless advised prior to arrival.

CONFIRMATION Once you have made your booking and made any payment (either an initial deposit or the full amount for your booking) the price of the holiday will not be subject to change unless your holiday unit requirements differ or a date change takes effect over a change of season (tariff change) from that originally booked. Your booking confirmation will be emailed to you on the email addressed supplied on the booking form indicating that space has been reserved for you on the dates required.

Our maximum pitch occupation allowance is 6 persons in a unit including infants (this is a park policy, not based on Covid Guidelines)

Acceptance of a booking is not conditional on the allocation of a specific pitch or ability to offer our ‘extra’ facilities. However we will try to accommodate a pitch request if possible. The pitch space allocated will be based upon the information supplied by you at time of booking. However if WE (Blue Hills Touring Park) cannot offer a pitch space in line with your original booking requirements we would refund your holiday space deposit but you will have no additional claim against us. In the event of a booking being cancelled due to events outside of OUR control we will consider re-arranging a booking to an alternative suitable date within the same operating season subject to availability. We refer above again to our advice re insurance.

PITCHING We charge ‘to pitch’ and adhere strictly to the ‘space’ rules to comply with site licence & fire safety conditions. We allow up to approx. 9 metres for a standard Caravan/Motorhome pitch (3m for unit & allowance for awning and parking space.) Tent pitches will be spaced a minimum 6 metres apart. Any additional items will only be allowed for if space availability permits and these must be pre-booked at time of booking. In most cases vehicles can otherwise park in front of unit or off pitch.

We allow official style Dog pens/cages (NOT beach windbreaks or ‘net’ fencing) to a max width of 2.5 metres. To use a dog pen with an awning please advise at booking so we allow a suitable pitch space if available. It is your responsibility to ensure that you can fit both your booked-in unit & any pre-booked ‘additional’ item on the pitch space allocated to you.

BACKPACKER pitch allows for 1 – 2 persons with a 1-2 man tent, NO motor vehicle (push bikes allowed)

GAZEBOS We are happy to accept Gazebos (max. 3 metres) however it must be noted that on the North coast the winds can be very strong and it is advised these are taken down in these conditions to avoid any damage to the gazebo itself and other neighbouring units. Sided gazebos MUST be pitched as instructed allowing regulation spacing on pitch . Charges for sided gazebos reflect the space allowance required. N.B. In Peak times we do not allow SIDED gazebos on Caravan pitches if an awning is also required.

Acceptable recognised camping accommodation is expected. We do not permit sleeping in cars or vans/works units. Definition – the vehicle must have at least one rear or side opening window to be considered acceptable. *

The CONTRACT  to stay is with The Proprietor (at time of stay), Blue Hills Touring Park, Cross Combe, Trevellas, St. Agnes, Cornwall TR5 0XP. Blue Hills Touring Park will not be liable to any person visiting on any area of the site for any personal injury or illness, fatal or non-fatal unless caused by a negligent act or omission by the company or its employees. Blue Hills Touring Park will not be liable for loss or damage to property including motor vehicles and personal effects, in any area of the site howsoever caused or sustained. If your holiday length is curtailed due to events or actions out of our own control please refer to our holiday insurance cover advice. Our public liability notice is on display along with all other site notices on site.

GROUP BOOKINGS – In order to keep the park as peaceful as possible we do not accept more than 2 booked units together at any one time in peak times. We occasionally accept small family groups subject to space availability. We do occasionally offer exclusive use family group bookings in Swordfish field for tents and small campervans out of peak time.

DAY VISITORS Non-guest get-togethers must be arranged off site. No-one must enter the park that isn’t registered as staying with us. We are a small site & our facilities are for our paying registered guests only.

TOW VEHICLES should be parked where directed. It will generally be next to or in-front of unit unless advised otherwise by owners. We do not allow commercial signwritten/work vehicles to park on site. If necessary to tow with we can advise of off-site local parking.

ELECTRIC CARS – There are no separate vehicle charging facilities on this site and we do not permit the charging of vehicles from the pitch hook-up points. We can advise of local charging points.

BREATHABLE GROUNDSHEETS are much preferred. It must however be understood that you may be pitched on a recently ‘used’ pitch. We operate a flexible approach to pitching which allows us to move pitches around outside of busy periods to try to relieve using a worn pitch where possible.

DRIVE-IN GUESTS  will only be accepted if arrival is before 7pm & pitched subject to space availability. Occupants are advised to view our T&C’s and any relevant Covid guidelines on site noticeboard.

MAXIMUM STAY No individual stays over 28 consecutive days are permitted in a unit & pitched accommodation must not be left unattended overnight.

TOWED UNITS must be accompanied by the towing vehicle. Units must be pitched hitch facing FORWARDS to allow for easy emergency towing access.

FACILITIES Whilst every effort is made to ensure that all advertised facilities are available it may be sometimes necessary to close or limit a facility for personal safety or maintenance reasons. We would advise at the earliest opportunity if this will be the case. All updates on change of use will be advertised.

SPEED LIMIT on site is 5 mph. No recreational vehicles such as motorised scooters, mini motorbikes or quad bikes are allowed to be used on site.

PARENTS are responsible for the behaviour of their children who MUST be supervised at all times, especially in toilet/showers areas.
NO BALL/FRISBY GAMES/BIKE RIDING etc. is allowed on the Touring Park site itself. Harleys field can be used for games but Bike riding on site is discouraged due to the driveway being loose Cornish gravel and on a slight slope which is a bad combination if children fall off!

DRONES are prohibited on site due to our proximity to the local small airfield and to protect the privacy of other guests.

MUSIC/TV sound should be played at a low level at all times, we expect all guests to be respectful of each other.

DOGS (or any other pet) remain your responsibility at all times, MUST be on a lead in the Park pitching areas and not left unattended in units when leaving the park. Recognised Dog Pens are acceptable as a means of containment (see above). Please make the effort to take dogs off pitch to relieve themselves.

OPEN GROUND FIRES & WOOD BURNING FIREPITS are NOT permitted. Gaz operational & Off ground charcoal BBQ’s may be used when not windy. Bricks are available & a water bucket must be accessible on pitch. We reserve the right to charge a repair fee to remove & re-turf any scorched grass.

AONB Cutting or damaging trees or bushes is strictly prohibited & the natural conditions should not to be disturbed, this includes tying clothesline ropes to bushes or trees. Please remember you are staying in an Area of Outstanding Natural Beauty. Laundry facilities are available on site & discreet washing lines are in the ‘garden’ area for hanging purposes including wetsuits. Airers are available to borrow for use in your unit.

GENERATORS are strictly prohibited on site.

If there is a problem or dissatisfaction with any matters under our control, please notify us immediately, so we may have the opportunity to rectify issues. We cannot accept liability in relation to any claim of whatever nature if you fail to notify us of an issue during your stay with us.

OPERATIONS AT BLUE HILLS TOURING PARK. In the event of any management/operational changes taking place at Blue Hills Touring Park that may affect the operating of the business you may be advised of these changes by email if in the unlikely event they would affect your holiday booking.

PRIVACY POLICY. In line with GDPR policy we do not share any information given to us in respect of a booking made for Blue Hills Touring Park. We keep any information supplied by a prospective guest in a secure fashion for our own business purposes which may include sending any information regarding the Touring Park by email to a email address supplied at enquiry or booking stage that may be of interest to you. Please advise if you do not want us to keep your email contact information. We process card payments through a secure server and we do not hold card payment information. All emails come to us by email using our secure server Krystal Holdings. However, if you are looking up links via our website we do not guarantee the security of outside links.

~ It is deemed you have read and understood these T & C’s and will respectfully comply with these conditions.
~ Thank you ~

*This is due to conflicting insurance issues. Please respect this condition along with all others. Any exception is at owners discretion and must be discussed with us first. Thank you

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